Over the last few weeks, Twitter has been agog at the rise and fall of @ShippamsPaste, supposedly written by ‘Ben’, an ‘executive social media intern’ at Shippams.
Through the feed, ‘Ben’ shared events from his life at Shippams, his dealings with colleagues and his search for a girlfriend, all played for laughs. He also encouraged followers to ‘engage’ with the Shippams brand by inviting interaction, devising hashtags (‘#paste’), jumping on trending topics and so on. Once word got out, @ShippamsPaste went viral, rocketing to 8000 followers in three weeks. Then Twitter suspended the account for passing itself off as the real thing, restoring it briefly on the condition it admitted to being fake. Its creator, Ed Jefferson (@edjeff), then went public with a Guardian article explaining his motives.
The fake account parodied the lame way in which some brands use social media, working their way through an established playbook of tactics that utterly fail to engage people. As Jefferson explained, ‘faking a spectacularly inept attempt to "do Twitter" just seemed funny – as did picking a real, but nearly forgotten, brand to do it.’ And it was funny. Very funny. @ShippamsPaste showed exactly what brands should be doing by mocking what they are doing. Using Shippams’ products as a jumping-off point rather than the finish line, the feed took the brand into completely uncharted waters and unlocked a previously unsuspected area of potential appeal.
The @ShippamsPaste account was interruptive rather than engaging, and broadcast rather than interactive. It was more like a traditional TV ad than a modern social-media campaign. As a result, it achieved what respected creative Steve Harrison calls ‘relevant abruption’, grabbing audience attention and pulling it towards a product.
In a world where audience attention is increasingly fragmented, the wise brands may be those who learn to ride waves of publicity – even if they haven’t made those waves themselves.
To read more visit econsultancy.com.
Posts
No comments:
Post a Comment