In the first of a series of Social Marketing pieces, we are going to discuss how to optimise twitter, for either personal or business use.
Below is a list of 10 major ways you can optimise your twitter account and how you use it
1: Your password
If you created your account many moons ago there is a good chance that your password has not been updated and is not as secure as it should be. Standard tips are to include numbers, special characters, and a capital letter. You can use http://howsecureismypassword.net to test how “strong” your password is.
2: Your design
Like most social media platforms, you can customise how your profile looks, from background image to “header” image; you can add in your own images or use a site like Kuvva to get access to artistic images. Header images are important for when people look at your profile on mobile, but need to fit in with your background. Your profile picture may need updating too, especially if again, it hasn’t been changed since you set it up.
3: Your profile info
What do you put here? It can vary in terms of what is best, but generally it is best to talk about yourself in the way you use twitter; What do you tweet about? Why should people follow you? If it’s a professional account talk about your services, and make sure you have a link to your website. If it’s a personal account, make sure if you mention your job to specify that views are your own.
4: Following / Followers
Just because twitter suggests you follow someone doesn’t mean you have to, likewise if some-one follows you be sure to consider if what they tweet about is the sort of thing you want to read. if you wish to build and keep a good number of followers be sure to make your tweets informative and interesting, especially if you are representing a brand. There is a free online tool to help clear up which accounts you follow – Manage Flitter, it will tell you who doesn’t follow you back, who isn’t active, and if they may be a spam account.
5: Apps
If you want to become a “pro” user, then use of apps is important. Check your profile to see what is connected to your account, anything that you don’t use get rid of, then try to use something like tweetdeck, a great way to monitor your twitter feed and more without having to click through. Hootsuite is similar, and can provide analytics, but the free version has limitations. There are also some great paid for tools if you wish to go down that route, but read reviews and take trials, make sure it is right for how you want to use twitter. Mobile apps are great for being on the move; twitter obviously has a mobile app as do most web apps.
6: Links
Whilst twitter shortens links for you, using bitly or even tinyURL will allow you to put more content in as it shortens links to 20-26 characters as standard, and with bitly, you can track clicks, and it’s free.
7: Getting people to follow you
Whilst a lot of people will follow you back if you follow them, having too big a ratio of who you follow to who follows you can make you look like a spammer, even if you have a fully complete profile. Gain authentic follows by promoting your twitter account; put it in your email signature, on your Facebook, on your blog and even on your business cards. Never buy follows, as it doesn’t gain anything for you.
8: Messages
Keep an eye on when people message you, remember they can only message you if you follow them and vice versa, so if you work in customer service for a brand, follow people who have an issue and get them to send you a message. At the same time, delete old messages, including sent, and avoid clicking links from people who claim there are dodgy photos of you online or that someone is saying bad things about you, these are viruses/spam.
9: Engaging
Twitter is not just about tweeting your own thoughts, retweeting shows you value others thoughts and gives them credit for content.
Using @handles is good practise too for when you are talking about other people, brands or products, liekwise for #tags, these allow for people who don't follow you to see your tweets. Always reply to people when they mention you or favourite your tweets. Following back is also good, but again, be wary, it can be just a way for them to gain followers.
10: Notifications
Getting emails from twitter left, right and centre? Phone going off every time someone mentions or follows you? That’s fine if it doesn’t happen often, but if you are using twitter a lot you will see all of this, so do you really need emails? Change your settings to avoid this, but be sure that you keep on top of your feed and interactions.
Tuesday, 22 January 2013
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